Privacy Policy
LEGAL NOTICES AND PRIVACY
The privacy and security of your personal data is a priority for PIS - Consultoria de Marketing, Unipessoal, Lda. (hereinafter “Cook & Lifestyle”), we therefore intend to be open and transparent regarding the processing of your personal data, which is made available to us within the scope of the use of the website: https://www.cookandlifestyle.pt.
We therefore have a policy that defines how your personal data will be treated and protected.
Who is the controller of your personal data?
The Portuguese company, PIS - Consultoria de Marketing, Unipessoal, Lda. with headquarters at Rua Padre Doutor Fernando Maurício, nº24 R/C, n24, R/C, Benedita, 2475-138 , Portugal, is responsible for the processing of personal data that you provide to us and is responsible for said personal data in accordance with the applicable legislation on data protection.
Where do we save your data?
The data we collect is stored within the European Economic Area (“EEA”), but may also be transferred to and processed in a country outside the EEA. In this case, the transfer of your personal data will be carried out in compliance with applicable laws.
In the case of transfers outside the EEA, Cook & Lifestyle will use Standard Contractual Clauses and the “Privacy Shield” as safeguards for countries that require an adequacy decision by the European Commission.
Will my data be shared with third parties?
Data may be shared with third parties, particularly with infrastructure providers (web server/hosting service and email) or other suppliers we may have related to services you may contract with us and for the execution of the contracted services. Furthermore, data may be shared with third parties in the event of a specific partnership with another market operator. In this case, all data subjects will be informed in a timely manner and given the opportunity to object to this sharing. Data may be shared with judicial, tax, and regulatory authorities to comply with legal requirements.
What are the legal grounds for continuing treatment?
For each specific processing of the personal data we collect about you, we will inform you about the legal basis for its processing, namely whether it is in compliance with a legal obligation, or if it is necessary for the execution of a contract, and what its effects are if you choose not to do so.
What are your rights?
Right of access:
Anyone has the right to confirm whether or not Cook & Lifestyle is processing personal data we hold about you. You can contact Cook & Lifestyle, who will provide you with the personal data we process about you via email.
Right to portability:
Whenever Cook & Lifestyle processes your personal data by automated means based on your consent or a contract, you have the right to have a copy of your data transferred to you or a third party in a structured, commonly used, and machine-readable format. This includes only the personal data you have submitted to us.
Right to rectification:
You have the right to request the rectification of your personal data if it is incorrect or out of date, as well as to complete personal data.
If you have a Cook & Lifestyle account, you can edit your personal data in that account and on the subscription pages.Right to erasure:
You have the right to request the erasure of any personal data processed by Cook & Lifestyle, at any time, except in the following situations:
*have an open issue with Customer Service
*has an open order that has not yet been shipped or has been partially shipped
*have an outstanding debt with Cook & Lifestyle, regardless of payment method
*has used, or is suspected of having used, our services inappropriately in the last four years
*your debt was sold to third parties in the last three years or in the last year in the case of deceased customers
*your credit application was rejected in the last three months
*if you have made a purchase, we will keep your personal data related to the transaction for accounting purposes
The right to object to the processing of personal data based on the legitimate interests of the controller:
You have the right to object to the processing of personal data that is based on Cook & Lifestyle's legitimate interest. Cook & Lifestyle will no longer process personal data unless we can demonstrate a legitimate basis for processing that overrides your interests and rights, or in the event of legal proceedings.
The right to object to direct marketing:
You have the right to object to direct marketing, including profiling carried out for direct marketing purposes.
You can opt out of receiving direct marketing at any time in the following ways:
* following the instructions in each marketing email
* editing your Cook & Lifestyle account settings
Right to limitation:
You have the right to request that Cook & Lifestyle limit the processing of personal data in the following circumstances:
*if you wish to object to processing based on Cook & Lifestyle's legitimate interest, Cook & Lifestyle will restrict all processing of that data until the legitimate interest is verified.
*if you declare that your personal data is incorrect, Cook & Lifestyle will have to restrict all processing of that data until its accuracy is verified.
*if the processing is unlawful, you can object to the erasure of personal data and instead request the restriction of the use of your personal data.
*if Cook & Lifestyle no longer needs the personal data, but has to keep it for its defense in legal proceedings.
How can you exercise your rights?
We take personal data protection very seriously, which is why we have dedicated and knowledgeable customer service representatives to handle your requests regarding the rights outlined above. You can contact them at info@cookandlifestyle.pt.
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that your personal data is always treated transparently, accurately, and lawfully. You can contact our Data Protection Officer at info@cookandlifestyle.pt with DPO in the subject line.
Right to lodge a complaint with the national supervisory authority:
If you believe Cook & Lifestyle is processing your personal data inappropriately, you can contact us. You also have the right to lodge a complaint with the appropriate data protection authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The most recent version of the Privacy Notice is always available on our website. We will communicate any significant changes to the Privacy Notice, such as the purposes for which we use your personal data, the identity of the data controller, or your rights.
ONLINE SHOPPING
Why do we process your personal data?
We will use your personal data to manage your online purchases at Cook & Lifestyle, to process your orders and returns through our online services, and to send you notifications about delivery status or if there are any issues with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data to manage complaints and issues related to product warranty.
Your personal data is used to identify you and validate your legal age to be able to make online purchases, as well as to confirm your address with external partners.
We want to offer you different payment options and will conduct due diligence to determine which payment options may be available to you, including your payment history and credit checks.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, email address, and telephone number
* payment details and payment history
* credit information
* order information
If you have an account with Cook & Lifestyle, we will also process personal data you submitted in connection with your account or membership, such as:
* Account ID
* purchase history
Who has access to your personal data?
Personal data provided to third parties is used solely to provide you with the aforementioned services. We use companies to validate your address, communications agencies to send order confirmations, and storage and distribution services to ship your order. We use payment service providers to process your payments. We also use credit reference agencies for identity and credit checks, as well as debt collection agencies.
Please note that many of these recipient companies have a legal right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for Cook & Lifestyle to manage and deliver your order. The processing of your personal data is necessary for Cook & Lifestyle to manage and deliver your order.
How long do we keep your data?
Your data will be saved as long as you are an active customer.
Automatic decision process:
When you choose credit as your payment method, an automatic decision-making process will be carried out regarding your credit application. You have the right to express your opinion and challenge the decision with a member of staff through the channels provided in this information.
Why do we process your personal data?
We will use your personal data to send you marketing offers, informational surveys and invitations by email, text message, telephone and postal mail.
To optimize your Cook & Lifestyle experience, we'll provide relevant information, recommend products, send reminders about items in your shopping bag, and send you personalized offers. All of these personalized services are based on your previous purchases, the products you've clicked on, and the information you've provided.
DIRECT MARKETING
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as email address, phone number and zip code
* if you want news for children (if you choose to provide us with this information)
* gender (if you choose to provide us with this information)
* which products and offers you clicked on
If you have an account with Cook & Lifestyle, we will also process your personal data related to the account, such as:
* name
* household
* age
* purchase history
* how you navigated and clicked on the site
Who has access to your personal data?
Data provided to third parties is used solely to provide the aforementioned services. We use multimedia agencies and technical suppliers to distribute direct marketing in both physical and digital formats. We never transmit, sell, or exchange your personal data with third parties outside of Cook & Lifestyle for commercial purposes.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent, when you agree to receive direct marketing material. Except for postal marketing, which we will send based on our legitimate interest.
Your right to revoke your consent:
You have the right to revoke your consent to the processing of personal data at any time and to object to direct marketing.
If you do this, Cook & Lifestyle will no longer be able to send you any further direct marketing offers or information based on your previous consent.
You can opt out of receiving direct marketing in the following ways:
* following the instructions in each marketing publication
* editing your Cook & Lifestyle account settings
How long do we keep your data?
We will retain your data for direct marketing purposes until you revoke your consent.
For email marketing, we'll consider you an inactive customer if you haven't opened any emails in the past year.
After this period, your personal data will be deleted. This does not affect the right to revoke your consent at any time.
Cook & Lifestyle Account
Why do we process your personal data?
Your personal data will be processed to create and manage your personal account, in order to provide you with a personalized and relevant experience with Cook & Lifestyle.
We'll provide you with your order history and information about your orders, as well as allow you to manage your account settings (including marketing preferences). We'll also provide effective ways to keep your information accurate and up-to-date, such as contact and payment details. We'll also allow you to save items to your shopping bag, receive size recommendations, and rate and review the products you've purchased.
In order to make relevant product recommendations, Cook & Lifestyle will process data from your browsing on our digital platforms (including the website and app), your purchase history and product reviews, as well as the data you have sent us through your account.
What types of personal data do we collect?
For this purpose, we will always collect your email address and the password you send us when you create a Cook & Lifestyle account.
We will process the following categories of personal data if you choose to provide such information to us:
* contact information such as name, address and telephone number
* date of birth
* sex
* country
* account settings
* encrypted payment card data
We will process the following categories of personal data if you make a purchase:
* order history
* delivery data
* payment history
We will also process the following categories of personal data related to your cookies:
* click history
* browsing history
Who has access to your personal data?
Data provided to third parties is used solely to provide the aforementioned services. We use website agencies to optimize the website, and analytics tools to rank products.
What is the legal basis for processing your personal data?
The processing of your personal data for your account is based on your consent when you create the Cook & Lifestyle account.
The processing of your personal data to provide you with relevant product information is based on our legitimate interest.
Your right to revoke your consent:
You have the right to revoke your consent to the processing of personal data at any time. If you do so, your account will cease to exist and Cook & Lifestyle will no longer be able to provide the above services.
How long do we keep your data?
Your data will be saved as long as you have an active Cook & Lifestyle account.
You have the right to close your account at any time. If you do so, your account will cease to exist and you will be considered inactive. We will retain your personal data if required by law and if there is an open dispute.
After your account is closed, your data will be deleted. Right to object to the processing of your data:
You have the right to object to the processing of your personal data based on Cook & Lifestyle's legitimate interest. To do so, please contact info@cooklifestyle.pt. Your account will then be deleted, and we will no longer be able to provide our services to you.
CUSTOMER SERVICE
Who controls your personal data?
The Portuguese company, PIS - Consultoria de Marketing, Unipessoal, Lda., with registered office at Rua Padre Doutor Fernando Maurício, nº24 R/C, n24, R/C, Benedita, 2475-138, Portugal , is the Data Controller and, therefore, the controller of the personal data you send us and is responsible for this information in accordance with the applicable data protection regulations.
What do we use your personal data for?
We will use your personal data to manage any requests, complaints or queries regarding product warranties and technical assistance matters via email, telephone or social media.
We may also contact you if there is a problem with your order.
What kind of personal data do we handle?
We will process any information you provide to us, including the following categories:
* contact information such as: address, email and phone number
* date of birth
* payment information and payment history
* credit information
* order information
* account
* correspondence on any subject
Who has access to your personal data?
The data made available to third parties is used only to provide you with the services indicated above.
What is the legal basis for processing your personal data?
The legal basis for processing your personal data is the legitimate interest of Cook & Lifestyle.
How long do we keep your data?
We will retain your data for 100 days in the case of telephone and email archives, as well as correspondence, and for 12 months for case management.
In the case of complaints made at the Cook & Lifestyle store, your personal data will be stored for 2 years; except in the USA where the period is 5 years.
Right to object to data processing based on legitimate interest:
You have the right to object to Cook & Lifestyle's processing of your personal data based on its legitimate interest. Cook & Lifestyle will no longer process your personal data unless we can demonstrate a legitimate reason for such processing that overrides your interests and rights, or due to legal action.
COMPETITION
Why do we process your personal data?
We will process your data when you participate in our contests. Cook & Lifestyle will use your data for contest-related contact before and after an event, to identify participants, verify their age, contact winners, and track and deliver prizes.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, email address and telephone number;
* age;
* information sent in the contest;
Who has access to your personal data?
Data provided to third parties is used solely to provide the aforementioned services. We use distributors to deliver the prizes.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent, when you accept to participate in a contest.
The right to revoke your consent:
You have the right to revoke your consent to the processing of your personal data at any time. If you do so, Cook & Lifestyle will no longer be able to provide the above services.
How long do we keep your data?
Your data will be kept for 45 days after the end of the contest.
DEVELOPMENT AND IMPROVEMENTS
Why do we use your personal data?
The data will be used to evaluate, develop, and improve our services, products, and systems for the benefit of all our customers. For this purpose, your data will not be analyzed at an individual level, but rather processed anonymously.
This includes analytics to make our services more user-friendly (e.g., changes to the user interface to simplify the flow of information or to highlight features frequently used by our customers on our digital channels), as well as to improve IT systems with the aim of increasing the security of our visitors and customers in general.
The analyses are also used to develop and constantly improve the logistics flow by forecasting purchases, stocks and deliveries, as well as our resource capacity from a sustainability perspective, by optimizing purchases and delivery scheduling.
We also use the data to plan the establishment of new stores and warehouses and improve our product range.
What types of personal data do we process?
We will process the following categories of personal data if you have chosen to provide us with such information:
* customer number
* date of birth
* sex
* country
* account settings
We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data related to cookies:
* click history
* browsing history
Who has access to your personal data?
The data provided to third parties is used solely to provide you with the services listed above. We use web analytics companies to analyze our customers' online behavior at a general level.
What is the legal basis for processing your personal data?
The processing of your personal data to develop and improve our services and products is based on our legitimate interest.
How long do we keep your data?
Your data will be saved as long as you have an active Cook & Lifestyle account.
After canceling your account or membership, your data will be deleted.
Your right to position regarding data processing based on legitimate interest:
You have the right to object to the processing of your personal data based on Cook & Lifestyle's legitimate interest. To do so, please contact info@cookandlifestyle.co.uk. Your account will then be deleted, and we will no longer be able to provide our services to you.
PRIVACY NOTICE COMPLIANCE WITH LEGAL OBLIGATIONS
Why do we use your personal data?
We will use your personal data to comply with legal obligations, court orders, and authority decisions.
This includes using your personal data to collect and verify accounting data in order to comply with accounting standards.
What types of personal data do we process?
We will process the following categories of personal data:
*customer number
*order number
*name
*postal address
*transaction value
*transaction date
Who has access to your personal data?
We will share your personal data with IT companies that provide accounting solutions.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for Cook & Lifestyle to be able to comply with its legal obligations.
How long do we keep your data?
Your personal data will be kept in accordance with the accounting regulations of your country.
PREVENTION OF CRIME MISUSE
Why do we use your personal data?
Your personal data will be used for loss prevention management, ensuring that the terms and conditions are being complied with, and to detect and prevent misuse of our services.
We will also use your personal data through video surveillance for security reasons, so that we can monitor incidents and prevent and report criminal offenses in our store.
In this context, your personal data may be used to prevent and investigate abuse of our online services, losses and fraud, by analyzing online purchasing behavior.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, telephone number and email address
* customer number
* video images
* order history
* delivery information
* payment history
Who has access to your personal data?
Personal data provided to third parties is used only for the purposes mentioned above. We will share your data with companies for exception-based reporting.
Incidents and fraud may be shared with insurers, law enforcement agencies, or local and global law enforcement agencies for investigation purposes. Please note that these recipients may have an independent right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The processing of your personal data will be in the context of preventing the misuse of our services, falling within the legal basis of legitimate interest.
How long do we keep your data?
Your data will be kept for as long as necessary to prevent and/or report potential fraud and other offenses.
Video footage will be retained in accordance with local legislation for a maximum period of 30 days.
Your right to position regarding data processing based on legitimate interest:
You have the right to object to the processing of your personal data based on Cook & Lifestyle's legitimate interest. To do so, please contact info@cookandlifestyle.co.uk. Your account will then be deleted, and we will no longer be able to provide our services to you.
COOKIE
A cookie is a small text file that is saved on your computer or mobile device for later reading. If you use our services, we'll assume you agree to our use of cookies.
How do we use cookies?
We use persistent cookies to save your home page choice and to save your details if you select “Remember Me” when logging in.
We will use cookies to save your favorite products.
We use session cookies, for example, when you use the product filter function, to check if you are logged in, or if you place an item in your shopping bag.
We use cookies from our website and third parties to collect statistics and user data, both aggregated and individual, in analysis tools, in order to optimize our website and present you with relevant marketing material.
Some third-party cookies are set by services that appear on our pages and are not under our control. They are set by social media providers such as Twitter, Facebook, and Vimeo, and allow users to share content on these sites, as indicated by the respective icon.
We also use third-party cookies that perform cross-site tracking so that we can offer you marketing material on other websites/channels.
What types of personal data do we process?
We will only associate your cookie ID with your personal data submitted and collected within your account if you are logged in to your account.
Who has access to your personal data?
The data provided to third parties is used only to provide you with the services mentioned above. We use analytics tools to collect statistics to optimize our website and present you with relevant content.
What is the legal basis for processing your personal data?
We will only associate your cookies with your personal data whenever you log in to your Cook & Lifestyle account.
If you are logged into your account, the legal basis is our legitimate interest.
How long do we keep your data?
Cook & Lifestyle does not store your personal data. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to manage and delete cookies, see your browser's "Help" section. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you will not be able to use all of our features.