Privacy policy

LEGAL NOTICES AND PRIVACY
The privacy and security of your personal data is a priority for PIS - Consultoria de Marketing, unipessoal, Lda. personal information, which are made available to us in connection with the use of the website: https://www.cookandlifestyle.pt.
Therefore, we have a policy that defines how your personal data will be treated and protected.
Who is responsible for processing your personal data?
The Portuguese company, PIS - Consultoria de Marketing, unipessoal, Lda. with its registered office at Rua Padre Dr. Fernando Maurício nº24 R/C, 2475-138 Benedita, Portugal, is responsible for the processing of personal data that it provides and is responsible for if for such personal data in accordance with applicable data protection legislation
Where do we store your data?
The data we collect is stored within the European Economic Area ("EEA"), but may also be transferred and processed in a country outside the EEA. In this case, the transfer of your personal data will be carried out in accordance with applicable laws.
In the case of transfers outside the EEA, PIS Cook & Lifestyle will use the Standard Contractual Clauses and the "Privacy Shield" as safeguards for countries that require an adequacy decision by the European Commission.
Will my data be shared with third parties?
Data may be shared with third parties, namely with infrastructure providers (server/web hosting service and email) or other providers that we have related to services that you may contract with us and to perform the contracted services. In addition, the data may be shared with third parties in the case of any specific partnership that will develop it with another market operator. In this case, all data subjects will be informed in due course, being given the possibility to oppose this sharing. Data may be shared with judicial, tax and regulatory authorities to comply with legal requirements.
What are the legal grounds for proceeding with the treatment?
For each specific treatment of personal data that we collect about you, we will inform you about the legal basis for its processing, namely if it falls under the fulfillment of a legal obligation, or if it is necessary for the execution of a contract, and what are its effects if you choose not to.
What are your rights?
Right of access:
Anyone has the right to confirm whether at PIS Cook & Lifestyle we are processing personal data that we keep about them or not. You can contact PIS Cook & Lifestyle, which will provide you with your personal data that we process about you by email.
Right to portability:
Whenever PIS Cook & Lifestyle processes your personal data by automated means based on your consent or on the basis of a contract, you are entitled to have a copy of your data transferred to you or to third parties in a structured format, for use common and machine readable. This only includes the personal data you have submitted to us.
Right to Rectification:
You have the right to request rectification of your personal data, if they are incorrect or out of date, as well as you can complete personal data.
If you have an account with PIS Cook & Lifestyle, you can edit your personal data on that account and on the subscription pages.
Right to deletion:
You have the right to request that any personal data processed by PIS Cook & Lifestyle be deleted at any time, except in the following situations:
*you have an open question with Customer Service
*you have an open order that has not yet been shipped or has been partially shipped
*you have an outstanding debt with PIS Cook & Lifestyle, regardless of payment method
*has used, or is suspected to have, improperly used our services in the last four years
*your debt was sold to third parties in the last three years or in the last year, in the case of deceased customers
*your credit application was rejected in the last three months
*if you have made a purchase, we will keep your personal data related to the transaction for accounting purposes
The right to object to the processing of personal data based on the legitimate interests of the person responsible:
You have the right to object to the processing of personal data based on the legitimate interest of PIS Cook & LifestyleI. PIS Cook & Lifestyle will not continue to process personal data, unless we can demonstrate a legitimate basis for the processing that overrides your interests and rights, or in case of legal proceedings.
The right to oppose direct marketing:
You have the right to object to direct marketing, including profile definitions made for direct marketing purposes.
You can reject a direct marketing subscription at any time in the following ways:
* following the instructions in each marketing email
* editing your Cook & Lifestyle account settings
Right to limitation:
You have the right to ask Cook & Lifestyle to limit the processing of personal data in the following circumstances:
*if you wish to object to processing based on the legitimate interest of Cook & Lifestyle, Cook & Lifestyle will restrict all processing of this data until the legitimate interest is verified.
*if you declare that your personal data is incorrect, Cook & Lifestyle will have to restrict all processing of these data until their correctness is verified.
*if the processing is unlawful, you can object to the deletion of personal data and, instead, request a restriction on the use of your personal data.
*if Cook & Lifestyle no longer needs your personal data, but has to keep it for your defense in legal proceedings.
How can you exercise your rights?
We take the protection of personal data very seriously and we have dedicated and responsive customer service technicians to handle your requests relating to the above rights. You can get in touch with them at info@cookandlifestyle.pt.
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that your personal data is always handled transparently, accurately and legally. You can contact our Data Protection Officer at radies.shoes@gmail.com by writing DPO in the subject line.
Right to complain to the national supervisory authority:
If you believe that Cook & Lifestyle is processing your personal data incorrectly, you can contact us. You also have the right to file a complaint with the competent data protection authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any significant changes to the Privacy Notice, such as the purpose for which we use your personal data, the identity of the data controller or their rights.
 
ONLINE SHOPPING
 
Why do we process your personal data?
We will use your personal data to manage your online purchases at PIS Cook & Lifestyle, when processing your orders and returns through our online services, and to send you notifications about the status of delivery or if there are problems with the delivery of yours. articles.
We will use your personal data to manage your payments.
We will also use your data to manage complaints and product warranty matters.
Your personal data are used to identify you and validate your legal age to be able to make online purchases, as well as to confirm your address with external partners.
We want to offer you different payment alternatives and will carry out analysis to determine which payment alternatives may be available to you, including your payment history and credit checks.
What types of personal data do we handle?
We will process the following categories of personal data:
* contact information such as name, address, email address and phone number
* payment data and payment history
* credit information
* order information
If you have an account at Cook & Lifestyle, we will also process the personal data you have submitted under your account or membership, such as:
* account ID
* purchases historic
Who has access to your personal data?
Personal data made available to third parties are used only to provide you with the aforementioned services. We use companies to validate your address, communication agencies to send you order confirmation and storage and distribution services to send your order. We use payment service providers to process your payments. We also use credit reference agencies for identity and credit checks, as well as debt collection agencies.
Please note that many of these recipient companies have a legal right or obligation to process your personal data.
What is the legal basis for the processing of your personal data?
The processing of your personal data is necessary for Cook & Lifestyle to manage and deliver your order to you. The processing of your personal data is necessary for Cook & Lifestyle to manage and deliver your order to you.
How long do we keep your data?
Your data will be saved as long as you are an active customer.
Automatic decision process:
When you choose credit as your payment method, an automatic decision process will take place regarding your credit application. You have the right to express your point of view and challenge the decision to a member of staff through the channels provided in this information.
 
Why do we process your personal data?
We will use your personal data to send you marketing offers, informational inquiries and invitations via email, text messages, telephone and postal mail.
To optimize your experience with Cook & Lifestyle, we will provide you with relevant information, recommend products, send you reminders of products in your shopping bag, and personalized offers. All of these personalized services are based on your previous purchases, the products you clicked on and the information you sent us.
 
DIRECT MARKETING
What types of personal data do we process?
We will handle the following categories of personal data:
* contact information such as email address, phone number and zip code
* if you want news for children (if you choose to provide us with this information)
* gender (if you choose to provide us with this information)
* which products and offers you clicked on
If you have an account with Cook & Lifestyle, we will also process your personal data related to the account, such as:
* Name
* address
* age
* purchases historic
* how you navigated and clicked on the site
Who has access to your personal data?
The data made available to third parties are used only to provide you with the aforementioned services. We use multimedia agencies and technical suppliers to distribute direct marketing in physical and digital format. We never transmit, sell or exchange your personal data with third parties outside of Cook & Lifestyle for commercial purposes.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent, when you accept to receive direct marketing material. Except for postal mail marketing, which we will ship based on our legitimate interest.
Your right to revoke your consent:
You have the right to withdraw your consent to the processing of personal data at any time, and to oppose direct marketing.
If you do, Cook & Lifestyle will no longer be able to send you further direct marketing offers or information based on your prior consent.
You can reject the direct marketing subscription in the following ways:
* following the instructions in each marketing publication
* editing your Cook & Lifestyle account settings
How long do we keep your data?
We will retain your data for direct marketing until your consent is revoked.
In the case of email marketing, we will consider you an inactive customer if you have not opened any emails during the last year.
After this period, your personal data will be deleted. Without prejudice to revoking your consent at all times.
 
CONTA Cook & Lifestyle
Why do we process your personal data?
Your personal data will be processed for the creation and management of your personal account, in order to provide you with a personalized and relevant experience with Cook & Lifestyle.
We will provide you with your order history and information about your orders, as well as allow you to manage your account settings (including marketing preferences). We will also provide you with effective ways to keep your information accurate and up-to-date, such as contact and payment details. In addition, we will allow you to store items in your shopping bag, as well as size recommendations, classify and review the products you have purchased.
In order to make recommendations for relevant products, Cook & Lifestyle will process data from your browsing on our digital platforms (including the website and the application), your purchase history and product reviews, as well as the data that we provide. sent through your account.
What types of personal data do we collect?
For this purpose, we will always collect your email address and password that you send us when you create a PIS Cook & Lifestyle account.
We will process the following categories of personal data, if you choose to provide us with this information:
* contact information such as name, address and phone number
* birth date
* sex
* country
* account settings
* encrypted payment card data
We will process the following categories of personal data if you make a purchase:
* order history
* data for delivery
* payment history
We will also process the following categories of personal data related to your cookies:
* click history
* browsing history
Who has access to your personal data?
The data made available to third parties are used only to provide you with the aforementioned services. To optimize the website we use website agencies, and for product classification we use analysis tools.
What is the legal basis for the processing of your personal data?
The processing of your personal data for your account is based on your consent when creating the Cook & Lifestyle account.
The processing of your personal data to provide you with relevant product information is based on our legitimate interest.
Your right to revoke your consent:
You have the right to withdraw your consent to the processing of personal data at any time. If you do, your account will cease to exist and Cook & Lifestyle will no longer be able to provide you with the above services.
How long do we keep your data?
Your data will be saved as long as you have an active Cook & Lifestyle account.
You have the right to close your account at any time. If you do, your account will cease to exist and will be considered inactive. We will retain your personal data if required by law and if there is an open dispute.
After closing your account, your data will be deleted. Right to object to the processing of your data:
You have the right to object to the processing of your personal data whose legal basis is the legitimate interest of Cook & Lifestyle. For this, contact info@pislifestyle.pt. Your account will then be deleted and we will no longer be able to provide you with our services.
 
CUSTOMER SERVICE
Who controls your personal data?
The Portuguese company, PIS - Consultoria de Marketing, unipessoal, Lda. with its registered office at Rua Padre Dr. Fernando Maurício nº24 R/C, 2475-138 Benedita, Portugal, is the Responsible for the Treatment and, therefore, controls the personal data that you submit to us and are responsible for this information in accordance with applicable data protection regulations.
What do we use your personal data for?
We will use your personal data to manage any request, to manage complaints or queries about product warranty and technical assistance matters via email, telephone or via social networks.
We may also contact you if there is a problem with your order.
What kind of personal data do we handle?
We will treat any information you provide us, including the following categories:
* contact information such as: address, email and phone number
* birth date
* payment information and payment history
* credit information
* ordering information
* account
* correspondence on any subject
Who has access to your personal data?
The data made available to third parties are used only to provide you with the above services.
What is the legal basis for processing your personal data?
The legal basis for the processing of your personal data is the legitimate interest of Cook & Lifestyle.
How long do we keep your data?
We will retain your data for 100 days for telephone and email files, in addition to correspondence, and for 12 months for case management.
In case of complaints made at the Cook & Lifestyle store, your personal data will be stored for 2 years; except in the USA where the period is 5 years.
Right to object to data processing based on legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of Cook & Lifestyle. Cook & Lifestyle will not continue to process personal data unless we can demonstrate a legitimate reason for such processing that invalidates your interests and rights or due to legal action.
 
COMPETITION
   
Why do we process your personal data?
We will process your data when you participate in our contests. Your details will be used by Cook & Lifestyle for contest-related contacts, before and after an event, to identify entrants, verify entrants' ages, contact winners, track and deliver prizes.
What types of personal data do we handle?
We will process the following categories of personal data:
* contact information such as name, address, email address and telephone number;
* age;
* information submitted in the contest;
Who has access to your personal data?
The data made available to third parties are used only to provide you with the aforementioned services. We use distributors to deliver the prizes.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent, when you accept to participate in a contest.
The right to revoke your consent:
You have the right to withdraw your consent to the processing of personal data at any time. If you do, Cook & Lifestyle will no longer be able to provide you with the above services.
How long do we keep your data?
Your data will be saved for 45 days after the end of the contest.
 
DEVELOPMENT AND IMPROVEMENTS
Why do we use your personal data?
Data will be used to evaluate, develop and improve our services, products and systems for the benefit of all our customers. For this purpose, your data will not be analyzed individually, but processed under a pseudonym.
This includes analytics to make our services easier to use (eg changes to the user interface to simplify the flow of information or to highlight features frequently used by our customers in our digital channels) as well as to improve computer systems with the objective of increasing the security of our visitors and customers in general.
Analytics are also used to constantly develop and improve logistical flow by forecasting purchases, stocks and deliveries, as well as our resource capacity from a sustainability point of view, by optimizing purchases and scheduling deliveries.
In addition, we use the data to plan the establishment of new stores and warehouses and improve our product range.
What types of personal data do we handle?
We will process the following categories of personal data, if you have chosen to provide us with this information:
* client number
* birth date
* sex
* country
* account settings
We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data related to cookies:
* click history
* browsing history
Who has access to your personal data?
The data made available to third parties are used only to provide you with the above services. We use web analytics companies to analyze our customers' online behavior at a generic level.
What is the legal basis for the processing of your personal data?
The processing of your personal data to develop and improve our services and products is based on our legitimate interest.
How long do we keep your data?
Your data will be saved as long as you have an active Cook & Lifestyle account.
Upon cancellation of the account or membership, your data will be deleted.
Your right of position regarding the processing of data based on legitimate interest:
You have the right to object to the processing of your personal data that is based on the legitimate interest of Cook & Lifestyle. For this, contact info@cookandlifestyle.pt. Your account will then be deleted and we will no longer be able to provide you with our services.
 
PRIVACY NOTICE COMPLIANCE WITH LEGAL OBLIGATIONS
Why do we use your personal data?
We will use your personal data to comply with legal obligations, court decisions and authorities' decisions.
This includes using your personal data to collect and verify accounting data in order to comply with accounting standards.
What types of personal data do we process?
We will process the following categories of personal data:
*client number
*order number
*Name
*Postal code
*transaction amount
*transaction date
Who has access to your personal data?
We will share your personal data with IT companies that provide accounting solutions.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for Cook & Lifestyle to be able to fulfill its legal obligations.
How long do we keep your data?
Your personal data will be stored in accordance with your country's accounting standards.
 
PREVENTION OF MISUSE OF CRIME
Why do we use your personal data?
Your personal data will be used for loss prevention management, ensuring that terms and conditions are being adhered to, and to detect and prevent misuse of our services.
We will also use your personal data by video surveillance, for security reasons, in order to monitor incidents and prevent and report criminal offenses in our store.
In this context, your personal data may be used to prevent and investigate abuse of our online services, losses and fraud, by analyzing online shopping behavior.
What types of personal data do we handle?
We will process the following categories of personal data:
* contact information such as name, address, phone number and email address
* client number
* video images
* order history
* delivery information
* payment history
Who has access to your personal data?
Personal data made available to third parties are only used for the purposes mentioned above. We will share your data with companies for exception-based reporting.
Incidents and fraud can be shared with insurance companies, legal authorities or local and global law enforcement agencies to carry out investigations. Please note that these recipients will have an independent right or obligation to process their personal data."
What is the legal basis for processing your personal data?
The processing of your personal data will be in the context of preventing misuse of our services, within the legal basis of legitimate interest.
How long do we keep your data?
Your data will be kept for as long as necessary to prevent and/or report potential fraud and other offenses.
Video images will be saved in accordance with local legislation, for a maximum period of 30 days.
Your right of position regarding the processing of data based on legitimate interest:
You have the right to object to the processing of your personal data that is based on the legitimate interest of Cook & Lifestyle. For this, contact info@cookandlifestyle.pt. Your account will then be deleted and we will no longer be able to provide you with our services.
 
COOKIE
 
A cookie is a small text file that is saved on your computer or mobile device for reading on subsequent visits. If you use our services, we will assume that you agree with the use of cookies.
How do we use cookies?
We use permanent cookies to save your home page choice and to save your details if you select "Remember me" when logging in.
We will use cookies to store your favorite products.
We use session cookies, for example, when you use the product filter function, to check if you are logged in or if you put an item in your shopping bag.
We use cookies from our website and third parties to collect statistics and user data, in aggregate and individual form, in analysis tools, in order to optimize our website and present you with relevant marketing material.
Some third-party cookies are set by services that appear on our pages and which are not under our control. They are set up by social media providers such as Twitter, Facebook and Vimeo, and allow users to share content on these sites, as indicated by the respective icon.
We also use third party cookies that track across sites so that we can offer you marketing material on other sites/channels.
What types of personal data do we handle?
We will only associate your cookie ID with your personal data sent and collected within your account if you are logged in to your account.
Who has access to your personal data?
The data made available to third parties are used only to provide you with the aforementioned services. We use analytics tools to gather statistics in order to optimize our website and present you with relevant material.
What is the legal basis for processing your personal data?
We will only associate your cookies with your personal data whenever you log into your Cook & Lifestyle account.
If you are logged into your account, the legal basis is our legitimate interest.
How long do we keep your data?
Cook & Lifestyle does not store your personal data. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to manage and delete cookies, see "Help" in your browser. You can choose to disable cookies or receive notification whenever a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you will not be able to take advantage of all our features.